Get in Touch

We're here to help you with any questions or concerns! Whether you have questions about sizing, colors, custom orders, or your order status, we want to make sure you're completely happy with your purchase.

Contact Information

Email: info@mytraceydesigns.com

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM CST

We respond to all emails during business hours and will get back to you as soon as possible.

Returns & Exchanges

All items are made to order with care and attention to detail. Because of this, we cannot accept refunds or exchanges unless there was an error on our part. If we made a mistake, we'll remake your item correctly and ship it to you immediately at no additional cost.

Your satisfaction is our priority - please don't hesitate to reach out with any questions!

Frequently Asked Questions

Sizing Questions

Q: How do I know what size to order?
A: We provide detailed size charts for each product. Please check the product description for specific measurements. If you're between sizes or unsure, feel free to email us at info@mytraceydesigns.com and we'll help you choose the perfect fit.

Q: Do your items run true to size?
A: Yes, our items are designed to fit true to size based on standard sizing. However, we recommend checking the specific measurements in each product's size chart to ensure the best fit.

Returns & Exchanges

Q: What is your return policy?
A: Because all items are custom made to order, we cannot accept returns or exchanges unless there was an error on our part. We take great care to ensure every order is perfect!

Q: What if my item arrives damaged or incorrect?
A: If we made a mistake or your item arrives damaged, please contact us immediately at info@mytraceydesigns.com with photos. We'll remake your item and ship it to you at no additional cost if it was an error on our side.

Q: Can I cancel my order?
A: Please contact us as soon as possible if you need to cancel. If production hasn't started yet, we'll be happy to process a cancellation.

Orders & Shipping

Q: How long will it take to receive my order?
A: Since each item is made to order, please allow processing time plus shipping. Specific timelines are provided at checkout and in your order confirmation email.

Q: Do you ship internationally?
A: No, not at this time.

Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships.

Still have questions? We're here to help! Email us at info@mytraceydesigns.com during business hours.